Why Do You Yell At The 800 Number

And there I found myself at 1 p.m. on a Thursday afternoon. In a fit of rage and anger that only those who talk to computers can appreciate, I found myself screaming at the top of my lungs. “Representative! Representative! Representative! Representative! Representative!” By the 6th or 7th time I screamed representative the computerized phone system had already won the battle and I was waving the white flag. Was it too much to ask this Christmas holiday to just speak to a plain old human being? How is it that completely inanimate objects like hangars, double circled key chains, and computerized 800 numbers can get us so unnerved that it just brings out the worst in us? You have to admit, that at least once in your life you have been where I was just a week ago. You felt helpless and deserted after your phone call to the cable company, the magazine subscription company, or perhaps it was for ...

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